From design to production
From needs analysis to production start-up and after-sales support
Every Eurostar machine is the result of a precise process shared with the customer: from the initial analysis and site survey to design, construction and testing, through to installation and after-sales support. A structured process that follows each project through every stage.
2,000+
Machines installed
100+
Countries served
Since 1996
Every machine traced
48h
Spare parts usually shipped within
The process in 8 steps
Process analysis
Everything starts from the characteristics of your process: product, formats, containers, current volumes and growth prospects. These are the elements that allow us to define the most suitable solution.
Site survey and plant assessment
We assess spaces, layout and existing machines, defining what to integrate, what to replace and how to optimise the new plant. In Italy and Europe we visit your company directly for dedicated site surveys; when needed, we carry out assessments remotely using layouts, dimensional surveys, photos and videos of the line.
Technical and commercial proposal
Once the project requirements are defined, we prepare a detailed technical and commercial proposal, with machine configuration, output, formats handled and lead times. Working together with the customer, every detail is defined up to the final machine configuration.
Machine configuration
Our in-house engineering department configures the machine or line starting from proven platforms, adapting them to the product characteristics, formats and production targets of the customer.
Design and construction
The machine is designed and built in the same plant: engineering, machine shop, assembly and testing work under one roof, ensuring direct control and continuity at every stage of the process. For components — automation, drives and pneumatics — we use internationally widespread brands, ensuring wide availability of spare parts and easy sourcing wherever the line is installed.
Functional testing
Every machine undergoes functional testing at rated speed, using samples of the bottles and closures intended for the plant. The customer is invited to attend the test at Eurostar, checking how the machine works before it is installed in the line. Any adjustments or fine-tuning are carried out directly in our plant, so that the machine is delivered verified and ready for installation.
Installation and training
We install the machine in the line and follow the start-up through to the first production cycle at full speed. We train operators in the daily use of the machine and in format changeover procedures, providing the user manual, declaration of conformity and technical documentation. Installations are carried out by our specialised technicians or by qualified technicians trained directly at Eurostar through regular training and refresher programmes.
After-sales support
Start-up marks the beginning of a long-term relationship. Every machine is traced and followed throughout its life cycle, with a dedicated support service to help the customer with operational and technical needs.
The journey doesn't end at delivery
After-sales support is not an extra service. It is part of the project, right from the start.
Since 1996, every Eurostar machine installed has a serial number and is traced in our database. Our technicians know the history of every machine: the model, its construction features, years in service and the work carried out over time.
We know your machine
Our technical department follows every machine throughout its life cycle, from commissioning to scheduled maintenance. Every machine has a complete technical history, allowing fast, targeted diagnosis in the event of a fault.
Request support · aftersales@eurostar.it · +39 0141 856032
Original components
Give us the machine serial number and, if possible, send a photo of the component: we quickly identify the right part and arrange shipment, usually within 48 working hours.
Request a spare part · aftersales@eurostar.it
Remote support
All newly built machines come fitted as standard with a router for remote connection via Wi-Fi or Ethernet. Our technical service can carry out diagnostics, software updates and support quickly, keeping plant downtime to a minimum. The connection is enabled by the customer on request, in line with the security policies of the company network.
Find out if your machine is ready · aftersales@eurostar.it
Planned work, not emergencies
We offer scheduled maintenance contracts, which can be taken out when buying a new machine or later on, including for plants installed years ago. Planned work to prevent downtime and manage maintenance with greater continuity.
Request a maintenance contract · aftersales@eurostar.it
We support customers in Italian, English, French, Spanish and Portuguese, from the first enquiry to support on the installed plant.
Every machine is covered by a warranty, with terms and duration defined in the quotation.
International presence
We support you all over the world
